Terms & Conditions:
1. This promotion is available for hotel guests of Lone Pine Penang from 01 September 2023 until 31 December 2024 (‘Promotion Period’), except for special events or special time slots or programmes which require a separate admission charge as announced by Entopia managed by Butterfly House (Pg) Sdn Bhd (Entopia) from time to time.
2. This promotion is valid with ONLINE purchase of Standard and MyKad Special admission tickets of Adult (aged 13-59 years old), Child (aged 4-12 years old) and Senior Citizen (aged 60 years & above) on our official website at www.entopia.com/tickets using the designated promo codes which will be released on monthly basis by Lone Pine Penang.
3. Hotel guests are required to request for valid promo code from the hotel reception.
4. This promotion is NOT available at our ticketing counter.
5. Ticket holders to scan the QR code(s) printed on their e-ticket(s) at the Entopia admission turnstile to enter.
6. Ticket holders must present their valid MyKad or other relevant documents upon entry to the park at the admission turnstile.
7. Proof of age will be required when redeeming entries for children and senior citizens.
8. Butterfly House (Pg) Sdn Bhd reserves the right to reject entries if hotel guests are not able to present their valid MyKad or other relevant documents; or attempt to enter the park using wrong tickets. Hotel guests will be requested to purchase the correct tickets should they wish to enter the park and no refund will be allowed.
9. The e-ticket(s) is/are intended for single redemption for admission to the park.
10. The e-ticket(s) is/valid valid for entry within forty five (45) days from the date of purchase (not before or after), after which the e-ticket will be NULL and VOID.
11. Expired e-ticket(s) will NOT be acknowledged, extended, replaced or refunded.
12. Tickets are rain or shine. No refund will be given due to inclement weather.
13. All transactions are final. Ticket(s) are NOT for resale, NOT exchangeable for cash and NON-refundable either in whole or in part, for cash or for any other items.
14. This promotion cannot be used in conjunction with other ongoing promotions, discounts (family packages), vouchers or privilege cards, offers, group purchases, events or functions.
15. Entopia may, without prior notice and without refund or compensation, change its operating hours, due to inclement weather, special events, safety or security concerns.
16. Entopia reserves the right to amend or supplement these Terms and Conditions at any time without prior notice.
17. In the event of disputes regarding these Terms and Conditions, the decision of Entopia shall be final.