HEAD OF BRAND COMM (Full Time)

Job Summary:
The Head of Brand Communication will lead the development and execution of Entopia’s brand voice, storytelling, and communication strategies. This role is responsible for shaping how the brand connects with the public, driving awareness, engagement, and reputation through compelling narratives, content, and media presence.

Responsibilities:
• Define and lead Entopia’s brand voice, messaging, and storytelling strategy.
• Develop integrated communication plans across digital, social media, PR, and on-ground experiences.
• Oversee content creation including campaigns, educational materials, and visitor-facing communications.
• Lead public relations, media engagement, and partnership communications.
• Ensure consistent brand messaging across all touchpoints (marketing, exhibits, events, internal comms).
• Collaborate closely with marketing, education, and operations teams to align messaging.
• Manage crisis communication and brand reputation.
• Monitor brand sentiment, engagement metrics, and communication effectiveness.
• Manage agencies, media partners, and content creators.
• Build and lead a high-performing brand communication team.

Requirements:
• Define and lead Entopia’s brand voice, messaging, and storytelling strategy.
• Develop integrated communication plans across digital, social media, PR, and on-ground experiences.
• Oversee content creation including campaigns, educational materials, and visitor-facing communications.
• Lead public relations, media engagement, and partnership communications.
• Ensure consistent brand messaging across all touchpoints (marketing, exhibits, events, internal comms).
• Collaborate closely with marketing, education, and operations teams to align messaging
• Manage crisis communication and brand reputation.
• Monitor brand sentiment, engagement metrics, and communication effectiveness.
• Manage agencies, media partners, and content creators.
• Build and lead a high-performing brand communication team.

Please send resume to recruitment@entopia.com

HR MANAGER (Full Time)

Job Summary:
The HR Manager is a strategic, hands-on leader responsible for the full spectrum of Human Resources functions at Entopia. This role requires an experienced managerial and supervisory professional who will drive strategic HR planning, ensure meticulous compliance, foster a positive and productive work culture, and manage all employee lifecycle activities with a balance of firmness and friendliness. The Manager will be aligning people strategies with Entopia’s overall business goals.

Responsibilities:
• Develop and implement HR strategies, policies, and initiatives that directly support Entopia’s business objectives and growth plans.
• Take accountability for the HR department’s performance, manage HR budgets, and ensure adherence to best practices and regulatory compliance.
• Lead, mentor, and supervise the HR team and administrative staff, fostering a culture of high performance, confidentiality, and exceptional service delivery.
• Oversee the end-to-end recruitment process, including workforce planning, sourcing, interviewing, and onboarding, to attract and retain top talent.
• Design and manage the performance appraisal system. Identify training needs, coordinate learning and development programs, and manage succession planning.
• Manage the company’s compensation structure, payroll processes, benefits administration, and incentive schemes, ensuring internal equity and market competitiveness.
• Serve as a trusted advisor to management and employees on workplace issues, conflict resolution, and disciplinary actions.
• Ensure the company’s full compliance with all local labor laws, regulations (e.g., Employment Act), and statutory requirements. Maintain, update, and communicate all employee handbooks and HR policies.
• Meticulously manage and document all disciplinary and grievance procedures fairly and consistently.
• To prepare HR month-end reports and year-end budgets.
• To build brand culture and to drive initiatives to enhance employee engagement, satisfaction, morale, and organizational culture in alignment with Entopia’s values.
• Lead the security team including the security guards to ensure the safety of the premise for staff and visitors. Oversee and ensure the continuous and effective provision of security services for the entire premise. This includes vendor selection, performance monitoring, contract renewal, and ensuring service level agreements
(SLAs) are met.
• Oversee the maintenance of confidential employee records, HR systems (HRIS), and HR data reporting.
• Perform any other task as assigned from time to time.

Requirements:
• At least a bachelor degree in business management, human resource or a related field.
• Minimum of 5-8 years of progressive HR experience, with at least 3 years explicitly in a managerial or supervisory role overseeing the full HR spectrum.
• Proven track record in strategic HR planning and successful policy implementation.
• Must be highly meticulous with an exceptional eye for detail in documentation and compliance.
• Demonstrated ability to be firm, fair and friendly—capable of enforcing policies while maintaining excellent employee rapport.
• Exceptional verbal and written communication skills in English.
• Comprehensive and up-to-date knowledge of Malaysian labor laws and regulations.
• Proficient in managing HR Information Systems (HRIS) and payroll processing.

Please send resume to recruitment@entopia.com

IT SECTION HEAD (Full Time)

Job Summary:
We are seeking a dedicated and forward-thinking Information Technology Section Head / Information Technology Assistant Manager to lead and oversee all aspects of the company’s IT operations and digital infrastructure. This role requires a hands-on leader who can take full accountability for the department’s performance, guide a team of IT officers, and drive continuous improvement through innovation and technology adoption.
The ideal candidate will be responsible not only for maintaining operational stability but also for spearheading digital transformation initiatives, ensuring that all software, hardware, and technology systems effectively support business objectives.

Responsibilities:
• Take full ownership and accountability for the performance and operations of the IT department.
• Lead, mentor, and develop IT officers and technical staff to ensure efficient task execution and professional growth.
• Establish departmental goals, KPIs, and work plans aligned with organizational strategy.
• Ensure compliance with company policies, IT standards, and regulatory requirements.
• Oversee all IT infrastructure, including network systems, servers (physical and virtual), endpoints, and cybersecurity.
• Manage and maintain mission-critical systems such as:
– Point-of-Sale (POS) Systems
– Accounting and Financial Systems
– Inventory and Warehouse Management Systems
– Office and Cloud Productivity Tools (Microsoft 365, Google Workspace, etc.)
– Apple MacOS / Ecosystem and Cloud Productivity Tools
• Plan and execute upgrades, replacements, and integration of systems to ensure optimal performance and scalability.
• Lead R&D efforts to explore, evaluate, and implement emerging technologies that improve efficiency, data management, and user experience.
• Conduct feasibility studies and pilot testing of new software and hardware solutions.
• Collaborate with management and other departments to identify digital transformation opportunities.
• Drive the development or customization of new software systems to support business innovation.
• Oversee day-to-day IT operations, ensuring system uptime, data security, and reliable user support.
• Manage help desk functions and ensure timely resolution of technical issues.
• Develop, implement, and enforce IT policies, SOPs, and best practices for effective governance.
• Coordinate with vendors, contractors, and service providers to ensure quality and cost-effective support.
• Manage the IT department’s annual budget, ensuring cost efficiency and effective allocation of resources.
• Monitor and control IT assets, licenses, and hardware inventory.

Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
• Relevant certifications (e.g., CCNA, MCSE, ITIL, PMP) are an advantage.
• Minimum 3 years of progressive IT experience, with at least 2 years in a supervisory or managerial capacity.
• Proven experience managing IT infrastructure, business systems (POS, accounting, inventory), and team leadership.
• Strong knowledge of networking (TCP/IP, Firewalls, VPN, VLAN).
Hands-on experience with Windows Server, macOS, and cloud platforms (AWS, Azure).
• Experience in systems integration, database management, and business software customization.
• Understanding of data backup, cybersecurity, and disaster recovery planning.
• Strong leadership, communication, and project management skills.
• Analytical and solution-oriented mindset.
• Ability to balance strategic planning with hands-on technical involvement.
• Forward-looking attitude with a passion for technology and innovation.

Please send resume to recruitment@entopia.com

PRODUCT DESIGNER (Contract)

Job Summary:
Responsible for designing and developing products and merchandise, as well as supporting design work related to the Company’s in-house brand.

Responsibilities:
• Design and develop products/merchandise for the Company’s in-house brand.
• Provide limited in-house graphic design support while following company branding guidelines.
• Generate creative ideas and transform them into innovative concepts and designs.
• Assist in defining and implementing visual components of brand strategy.
• Collaborate with team members to translate creative and strategic ideas into visual designs and production-ready artwork.

Requirements:
• Possess at least a Diploma in Visual Art & Design or equivalent.
• Minimum 1 year of relevant work experience.
• Proficient in Adobe Illustrator and Photoshop.
• Team-oriented, but able to work independently when needed.
• Proficient in written and spoken English; proficiency in written Chinese is an added advantage.
• All applicants are required to complete a short assignment as part of the application process.

Please send resume to recruitment@entopia.com

NATURE EDUCATION OFFICER (Full Time)

Job Summary:
To work together as part of the Nature Education team, while conducting nature learning programmes for schools, organisations and the public in general, including foreign tourists.

Responsibilities:
• To conduct nature learning programmes and activities including outreach programmes, workshops, camps, events and tasks related to the Education Team for daily, weekly, monthly and yearly programs/events.
• To handle visiting groups including but not limited to students from kindergartens, primary schools, secondary schools, tertiary schools as well as the general public.
• To handle phone/email/fax/letter/walk-in enquiries relating to education matters and reply within a timely manner.
• To plan and propose new nature learning programmes and modules, while promoting the existing nature learning programmes to teachers and schools/institutions/others.
• To follow-up with schools/institutions/other representatives to confirm details of programmes and/or visits.
• To receive and handle payments tactfully from schools/institutions/other representatives for visits and/or programmes, and settle payments with finance at the end of the day.
• To brief schools/institutions/other groups on programme schedule, rules, regulations, etc. upon arrival.
• To prepare necessary materials and props for educational programmes and/or workshops.
• To learn and carry out husbandry duties to care for the animals i.e. feeding, cleaning and maintaining the good conditions of the animals.

Requirements:
• Degree in Biological Science, Education, Mass Communications, or equivalent.
• Fresh grads are encouraged to apply.
• Required languages: English, and Bahasa Malaysia or Mandarin
• Trustworthy, able to handle children and be able to hold their attention.
• Have people skills, friendly, patient and caring.
• Love nature and teaching.
• Creative, well spoken, flexible and willing to learn new things.
• Able to multi-task, independent and have good time management.
• Willing to handle live amphibians, reptiles and invertebrates.

Please send resume to recruitment@entopia.com

NATURE ACTIVITY OFFICER (Full Time)

Responsibilities:
• He / She is responsible to promote nature appreciation, provide a welcome, hospitable environment with rewarding and engaging learning experience to all visitors of Entopia through various guided activities.
• Plan, prepare and conduct daily in-house activities at the scheduled time slot including butterfly release session.
• Provide directions and other pertinent information to visitors.

Requirements:
• Possess at least a Degree (or equivalent) in Biology, Entomology, Zoology or related field.
• Passionate about nature.
• Proficient in written and spoken English. Knowledge of additional languages will be an added advantage.
• Excellent interpersonal  and communication skills.
• Able to conduct activities in a lively and fun manner.
• A dynamic and committed team player who is reliable, responsible, enthusiastic, flexible, friendly, courteous and outgoing.
• Minimum one to two years of work experience in tourism, education or training sectors.
• Able to work irregular hours, including nights, weekends, and public holidays, with time-off arrangements.

Please send resume to recruitment@entopia.com

VISITOR RELATION OFFICER (Full Time)

Job Summary:
Responsible for delivering exceptional customer service experiences to all visitors. This role serves as the first point of contact, ensuring smooth visitor flow, handling inquiries, resolving concerns, and representing the company’s brand values with professionalism and warmth.

Responsibilities:
• Welcome, greet, and assist visitors and VIPs during arrival and departure, ensuring a warm, professional, and memorable experience.
• Conduct engaging guided tours and scheduled Nature Activities that promote nature appreciation and interactive learning.
• Provide accurate information about Entopia, Penang, and surrounding areas to enhance visitor experience.
• Handle guest inquiries, requests, and complaints professionally using effective service recovery techniques.
• Assist children, senior citizens, and guests with special needs to ensure a safe and inclusive environment.
• Escort VIPs and special groups when required.
• Manage the Adopt-a-Pupa (AAP) programme, including processing orders and responding to customer communications.
• Plan, support, and continuously improve Nature Activities, workshops, and special programmes.
• Gather visitor feedback and engagement data to enhance activity planning and overall experience.
• Assist in monitoring the health and condition of animals involved in activities in collaboration with the Zoology team.
• Maintain cleanliness and professional presentation of assigned areas, including Front Office, Garden, Showroom, and Car Park.
• Ensure visitor materials such as brochures and pamphlets are well-stocked.
• Monitor asset conditions, manage stocks and supplies, and report incidents through proper documentation and logbooks.

Requirements:
• Degree in Tourism, Hospitality, Environmental Science, Biology, Education, or related field.
• Passionate about nature, conservation, and visitor engagement.
• Strong communication and public speaking skills.
• Customer-oriented with excellent interpersonal abilities.
• Able to work weekends, public holidays, and rotating shifts.
• Physically fit and comfortable working indoors and outdoors.

Please send resume to recruitment@entopia.com

ADMINISTRATIVE OFFICER (Full Time)

Job Summary:
This role is responsible for the administrative task within the office included but not limited to building maintenance and housekeeping, coordination and execution of both export and import shipments, ensuring compliance with all regulations and maintaining accurate records. The position involves close collaboration with breeders, shipping agents, customs officials, and the finance department.

Responsibilities:
• Count, inspect, and record pupa received from breeders, ensuring quality and proper documentation. Prepare monthly pupa records for incentive calculations. Maintain cleanliness of pupa containers and work area. Assist with pupa/butterfly delivery as needed.
• Manage the entire export process, including booking shipments, preparing documentation (shipping labels, invoices, permits), packing pupa, coordinating with shipping agents (e.g., DHL), and communicating with customers. Track shipments, address customer feedback, and resolve invoice issues with the finance department. Maintain export sales records.
• Place orders, obtain necessary documentation (permits, invoices, tracking numbers), track shipments, and coordinate customs clearance as needed.
Coordinate and attend inspections at the Penang Wildlife Department for shipments involving protected species.
• Manage export and import permit applications, ensuring accuracy and timely submission. Maintain insect logbooks and prepare them for inspection. Apply for Certificates of Origin (COO) as needed.
Maintain inventory of packing materials, prepare materials for shipments, and place purchase requests for restocking. Organize packing materials for efficient storage.
• Assist in the coordination of facility management, building maintenance and housekeeping on a daily basis.
• Other administrative support include but not limited to manage leave requests and duty rosters for facility and housekeeping departments, place purchase requests, and perform other tasks as needed.

Requirements:
• At least a diploma in business administration, building management or relevant.
• At least 1 – 2 years of administrative or operations support role.
Comfortable handling insect life, including pupae and live specimens.
• Willingness to learn and accurately use the scientific names (taxonomy) of various insects and butterflies.
• Proficient in English and Mandarin (spoken and written) to communicate with clients from foreign countries.
• Strong organizational and record-keeping skills.
• Attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with export/import procedures and regulations is a plus.
• Proficiency in Microsoft Office Suite (especially Excel) and Google Sheets.
• Experience with online permitting systems is preferred.
• Possess own transport and able to travel to government offices on a regular basis.

Please send resume to recruitment@entopia.com

F&B SERVICE CREW (Full Time)

Job Summary:
To provide exceptional customer service and support the efficient operation of the café.

Responsibilities:
• Greet guests warmly and professionally upon arrival.
• Assist guests with seating arrangements and provide recommendations on menu items.
• Take accurate food and beverage orders.
• Serve dishes promptly and courteously, ensuring proper presentation.
• Clear and clean tables promptly after guests have finished dining.
• Restock clean cutlery, napkins, and other essentials.
• Ensure the dining area remains clean and organized at all times.
• Be attentive to guest requests and needs.
• Handle food and beverages hygienically and safely.
• Willing to learn and able to work at all stations assigned
• Able to work irregular hours, including nights, weekends, and public holidays, with adequate time-off arrangements.

Requirements:
• Proficient in spoken Chinese, English and Malay.
• Strong interpersonal and communication skills.
• Ability to work well under pressure in a fast-paced environment.
• Attention to detail and organizational skills.
• Positive and friendly demeanor.
• Basic knowledge of food and beverage service standards.

Please send resume to recruitment@entopia.com

MERCHANDISING ASSISTANT (Full Time)

Job Summary:
Main responsibility is to promote and encourage visitors to buy products in Entopia Retail Store.

Responsibilities:
• Assist customers by providing product information and promoting the products, offer suggestions and opinions in order to help the customers to make their final decision.
• Assist the cashier in wrapping or packing the purchased goods.
• Assist in customer queries and seek assistance from the next higher rank if necessary.
• Check the quality and quantity of new stock after receiving from the Purchasing department.
• Repack and replenish, store the balance at the respective storage area.
• Assist the Merchandising Manager when comes to monthly and yearly stock take.
• Collect customers’ preferences and feedbacks, report to Merchandising Manager and from time to time.
• Be vigilant within the retail outlet and lookout for shoplifter. Keep the retail outlet clean and tidy at all times.
• Assist Merchandising Manager in displaying the goods and to make sure they are attractively displayed. Must have a high level of products knowledge.

Requirements:
• Minimum SPM qualification.
• Proficient in spoken Chinese, English and Malay.
• Knowledge of additional languages will be an added advantage.
• Good communication and persuasion skills.
• Minimum one to two years of relevant experience.
• Able to work irregular hours, including nights, weekends, and public holidays, with time-off arrangements.

Please send resume to recruitment@entopia.com

Responsibilities:
• Collect food waste from factories, hotels, and markets at least 3 times a week.
• Deliver finished products to customers as per company orders.
• After the collection or delivery, task will be given at the operation floor on rooftop.
• Responsible for the care and maintenance of the Fuso Canter Truck (BDM 7500kg).
• Able to work independently with minimal supervision.

Physical Requirements:
• Ability to sit, stand, walk, bend, and lift for extended periods.
• Must be able to lift and carry heavy items and operate equipment such as pallet jacks and other machinery.
• Comfortable working in various weather conditions

Requirements:
• Must possess a valid Class E commercial driving license (vehicles exceeding 7500kg).
• Previous experience in a similar role is an advantage.
• Good time management and punctuality.

Please send resume to recruitment@entopia.com