Terms & Conditions:
1. Enjoy 10% discount on Entopia entrance rates when you purchase your Standard or MyKad special tickets from our official website at www.entopia.com at a minimum of 3 days in advance. Discount is not applicable for Entopia Fun Hour Combo Package. Family packages are NOT available for online purchase.
2. Online purchase of ticket(s) must be done at least 24 hours before the visit date to allow transaction(s) to be processed. Same day purchase for same day of visit is NOT available online.
3. You may flash your E-Ticket through mobile (QR code must be scannable) or present a pre-printed copy of the E-Ticket with a clear QR code for redemption of wristband entrance tickets.
4. Redemption of wristband entrance ticket(s) using the E-Ticket(s) can be processed at the Ticketing Counter under Priority Lane or Edu Help Desk counter before any entry to park is allowed.
5. E-Ticket(s) are valid on booked date of visit and must be claimed and redeemed on the date of visit, after which the E-Ticket(s) will be null and void. Expired E-Ticket(s) will NOT be acknowledged, extended, replaced or refunded. Changing of date is strictly NOT allowed and will NOT be entertained.
6. Bulk purchase of E-Tickets in a single transaction is NOT allowed to be redeemed separately. Please purchase tickets separately for separate redemptions of the wristband entrance tickets.
7. The E-Ticket is intended for single redemption and single use only. It is NOT for re-sale and NOT exchangeable for cash.
8. Upon completion of your ticket(s) purchase online, an e-mail notification and your E-Ticket(s) will be sent to your e-mail address provided during the ticket(s) purchase transaction. We recommend you to use a personal e-mail address for your online ticket(s) purchase. If you used your work e-mail for the transaction and have NOT received the e-mail notification, do check your Spam folder. It is possible that your employer has marked this as Spam. However, if you have NOT received any e-mail notification or your E-Ticket(s), do contact us at email@example.com or firstname.lastname@example.org for further assistance.
9. All rates listed on our website are quoted in Ringgit Malaysia (RM) and will be subject to tax if applicable.
10. All transactions are final and non-refundable. No refund will be given due to inclement weather. Please check the weather forecast before purchasing tickets online.
11. Adult is defined as 13 to 59 years old; Child is defined as 4 to 12 years old and Senior citizen is defined as 60 years and above.
12. Admission is waived for children aged 3 years and below and people with disabilities upon presentation of valid OKU ID.
13. Proof of residency or identification is required when purchasing ticket(s), redemption of wristband entrance ticket(s) and when entering park.
14. A maximum of 19 tickets per transaction may be purchased online (standard purchase). For special online promotions or deals, please check the limitation of tickets based on the deal’s terms and conditions.
15. Group, corporate, school, concession, all existing card discounts and/or other discounts and promotions are NOT applicable with online ticket purchase. Groups of 20 or more are eligible for discounted admission available upon writing. Group bookings must be scheduled at least two weeks in advance. Please contact email@example.com for enquiries.
16. The general admission rates and the visiting hours are subject to change without prior notice. Please check our homepage for the latest updates or announcements.
17. Entopia may, without prior notice and without refund or compensation, change its operating hours due to inclement weather, special events, safety or security concerns.
18. Entopia reserves the right to amend or supplement these Terms and Conditions at any time without any prior notice.
19. In the event of disputes regarding these Terms and Conditions, the decision of Entopia shall be final.
Terms & Conditions for MyKad Special Tickets:
1. MyKad Special is only available for Malaysian citizens with valid MyKad, permanent residents, holders of employment passes, work permits or dependant passes.
2. MyKad Special is available at our ticketing counter and online purchase.
3. For online purchase of MyKad Special tickets, valid MyKad numbers must be entered.
4. Online purchase of MyKad Special tickets is NOT available for permanent residents of Malaysia, holders of employment passes, work permit or dependant passes. Please purchase admission tickets at the ticketing counter.
5. Each bearer of Entopia e-Ticket must present their valid MyKad or other relevant documents at the ticketing counter upon redemption of the wristbands AND upon entry to the park.
6. Butterfly House (Pg) Sdn Bhd reserves the right to reject entries if visitors are not able to present their valid MyKad or other relevant documents. The price differences shall be chargeable should they wish to enter the park and no refund is allowed.