Frequently Asked Questions

Admission Rates

Standard Admission Rates
Adult (age 13 to 59 years old) – MYR65.00
Child (age 4 to 12 years old) – MYR45.00
Senior Citizen (age 60 years and above) – MYR45.00
Family Package (for 2 Adults & 2 Children/Senior Citizens) – MYR175.00

MyKad Special Admission Rates
Adult (age 13 to 59 years old) – MYR49.00
Child (age 4 to 12 years old) – MYR29.00
Senior Citizen (age 60 years and above) – MYR29.00
Family Package (for 2 Adults & 2 Children/Senior Citizens) – MYR127.00

All rates are in Malaysian Ringgit and inclusive of 6% GST.

Tickets are only available for purchase on the day of visit from our ticketing counter. We do not sell tickets in  the car parks and we do not allow any tickets to be sold on our premises. If you are approached by a member of the public to purchase tickets, we cannot guarantee that the tickets are valid for entry and you may be asked to purchase ticket from our ticketing counter in order to enter the park.

Admission rates are subject to change without prior notice. Please check our website www.entopia.com for latest updates or announcements.

Proof of identification is required for children age up to 12 years old (mykid or birth certificate) and senior citizen age 60 years old and above (mykad) when purchasing tickets or when entering the park. Failure to produce valid Mykad or other relevant documents upon request, entry to the park will be denied. Price difference shall be chargeable should the visitor which to enter the park and no refund is allowed.

Mykad Special is available for Malaysian citizens with valid mykad holders, permanent residents, holders of employment passes, work permits or dependant passes at the ticketing counter.

Online purchase of Mykad Special is only available for Malaysian citizen with valid Mykad.
Valid Mykad numbers must be entered for online Mykad Special ticket purchase.

Free admission is available for child 3 years old and below and people with disabilities upon presentation of O.K.U card.

Complimentary / Special Entrance Passes From Our Events

Redeem your park entry at our Priority Lane at the ticketing counter using your entrance pass.

Adult entrance pass is only valid for person age 13 to 59 years old. Child / Senior Citizen entrance pass is only valid for either child age from 4 to 12 years old or senior citizen age from 60 years old and above. Each pass is valid for one person and single redemption only.

Only original entrance pass is accepted. Photocopies, scanned or digital copies will not be entertained.

Entrance pass must be claimed and redeemed on or before the expiry date, after which the pass is null and void. The pass is not exchangeable for cash, refunds and is not meant for any resale purposes.

The pass is not valid in conjunction with any other form of promotions or special events, rebates and any other discounts including groups and concession rates.

Lost, damaged or stolen complimentary pass will not be replaced. It will be considered null and void if without the expiry dates, authorised seal or if tampered with.

Promotions, Deals & Discounts

From time to time, through our promotions, Entopia offers discounts and special deals on entrance tickets.

Click here to check our latest promotions.

Student Rate & School Group Concession

For walk-in students, we do not provide any special student rate. However, we are supporting students and teachers through the school group concession rates. For more information on getting a school group concession, kindly contact 04-8888123 or learning@entopia.com or approach our staff at EDU Helpdesk to enquire.

Group Bookings

Group of 20 or more are eligible for discounted admission and must be scheduled at least two weeks in advance. For enquiries, kindly contact our Sales Department at sales@entopia.com

For Students & Teachers entourage, kindly send your official letters and enquiries to Entopia Learning at learning@entopia.com or approach our staff at EDU Helpdesk to enquire.

Friends of Entopia Membership Packages

Friends of Entopia (FOE) is a one year membership programme of Entopia. It offers unlimited entry, exclusive benefits and privileges to its members.

Individual Adult (13 to 59 years old) – MYR188.00 per annum
Individual Senior Citizen (60 years old and above) – MYR108.00 per annum
Friends of Entopia Family (for children age 4 to 12 years old, adult age 13 to 59 years old)
2 Adults + 1 Child – RM368.00 per annum
2 Adults + 2 Children – RM398.00 per annum
2 Adults + 3 Children – RM468.00 per annum

Rates are inclusive of 6% GST.

For more information, please visit our Friends Of Entopia Membership page or you may send your enquiries to friends@entopia.com or call (604) 8888 070 for assistance.

Visiting Hours & Duration of Visit

Our park opens daily from 9.00 a.m. to 7.00 p.m. Last entry and last ticket purchase is at 5.30 p.m.

On average, it will take approximately two and a half hours to complete a full self-tour of Entopia. Please note that the park consists of an indoor section and outdoor section where visitors are free to roam around in both sections.

Visiting Hours are subject to change without prior notice.

Online Ticket Purchase / E-Ticket

Online ticket purchase is available here. Online purchase of tickets must be done at least 24 hours before the visit date to allow your transaction to be processed.

A maximum of 19 tickets per transaction may be purchased online (standard purchase). For special online promotions/deals, please check the limitation of tickets based on the deal’s terms and conditions.

Upon completion of your ticket purchase online, an e-mail notification and your E-Ticket will be sent to your e-mail address provided during the ticket purchase transaction.

We recommend you to use a personal e-mail address for your ticket purchase. If you used your work e-mail for the transaction and have not received the e-mail notification, do check your Spam folder. It is possible that your employer has marked this as Spam. However, if you have not received any e-mail notification or your E-Ticket, do contact us at social@entopia.com or reservation@entopia.com for further assistance.

The E-Ticket is intended for single redemption and single entry only. Bulk purchase of E-Tickets in a single transaction are not allowed to be redeemed separately. It is not for re-sale and no exchangeable for cash.

E-Ticket is valid on booked date of visit and must be claimed and redeemed on the date of visit, after which the E-Ticket will be null and void. Please note that any refund and changing of date are strictly not allowed and will not be entertained.

Enjoy 10% discount on entrance rates when you purchase your tickets online minimum of 3 days in advance. Family packages are not available for purchase online.

Group, corporate, school concession rates, all existing card discounts and/or other discounts and promotions are not applicable with online ticket purchase.

Entry Wristband Redemption

You may flash your E-Ticket through mobile (QR code must be scannable) or print out with a clear QR code at the ticketing counter to redeem your entry wristbands.

Redemption of entry wristbands using the E-Ticket can be processed at the Priority Lane or EDU Help Desk counter.

Same Day Park Re-entry

Only visitors wearing valid Entopia wristbands which are still intact and not tempered, are allowed to leave the park and re-enter only on the same day of visit.

A valid and authentic wristband must be worn by visitors at all time.

Allowed Payment Method for Tickets

For walk-in purchase, only cash, debit card or credit card (Master, Visa, China Union Pay) will be accepted at the ticketing counter.

For online purchase, only debit card, credit card (Master, Visa, China Union Pay) or bank transfer will be accepted.

Personal and travellers cheques are not accepted.

All transactions final and non-refundable. Please note that no refund will be given due to inclement weather.

Should you encounter any issue purchasing tickets online, do contact us at social@entopia.com or reservation@entopia.com for further assistance.

Priority Lane

Visitors who have purchased their tickets in advance can proceed to the Priority Lane at the ticketing counter to redeem their entry wristbands on the day of visit.

The lane also caters for people with disabilities (OKU) and Friends of Entopia members.

Getting Here - GPS Coordinates, Direction & Distance

Distance from Georgetown : 18KM
Distance from Penang International Airport : 32.5KM

Entopia GPS Coordinates
Latitude : 5.450207 | Longitude : 100.214838

If you are coming via Georgetown, use the coastal route that starts from Tanjong Tokong which can lead you all the way to Teluk Bahang. You will travel through Tanjung Bungah and Batu Feringghi which are along the way before Teluk Bahang. Upon reaching Teluk Bahang, you will see a roundabout with a giant pitcher plant sculpture. At this roundabout, take the first exit to the left (9 o’clock turn) and go straight for another 1.5km to reach Entopia.

You can also reach Entopia by taking taxi or either one of the following public transport:

Rapid Penang Bus
101 (Weld Quay to Teluk Bahang)
102 (Penang Airport to Teluk Bahang)
501 (Balik Pulau to Teluk Bahang).

Penang Hop On Hop Off
Beach Route Stop No. 21

Guests With Disabilities

Two parking bays for handicap/O.K.U. visitors are available.

For large groups of handicapped visitors, please alert our crew in advance at learning@entopia.com or call EDU hepdesk at +604-888-8123.

Handicap/O.K.U. restrooms are available at all restroom locations.

Parking Bays

Entopia has a total of 67 parking bays for car and 2 parking bays for coach.

Parking is free of charge but park at your own risk. Handicap parking is available and is located near the turnstiles / beside the ticketing counter. 

Car parks are also available opposite Entopia, belonging to Perbadanan Bekalan Air (PBA).

Weather

Visitors are encouraged to check the weather forecast before their visits or making ticket purchases. Visitors arriving on a rainy day are encouraged to visit [ The Cocoon ] indoor section first.

No refund or claims shall be entertained for any unsuitable weather conditions or temperature in park or building.

Park Facilities

The following are available for use and accessible upon request or with guidance through our Information Counter & Visitor Relations personnel:

Restrooms
Nursing Rooms
Free WiFi Internet Service
Umbrellas (only when raining)
Sick Bay
First Aid Service
Travellator & Public Lift Access
Restaurants & Snack Bar
Souvenir Outlet
Surau / Prayer room

The following services and commonly asked items are NOT available at our facility:
1. Baby strollers
2. Buggy cars
3. Public phones
4. Charging docks
5. ATM cash machine
6. Foreign currency exchange service
7. Tour services
8. Child care services
9. Lockers
10. Valet services

Park Maps

Recyclable park maps are available upon request at the Information Counter and they can be easily returned to the map-return bins provided.

In-House Guiding Service

No in-house guiding service is available as visitors are encouraged to participate in all our free Nature Learning Activities conducted at various locations on scheduled times in our park.

Venue For Hire

The Sphere

The Sphere is a versatile multi-functional glass hall with a 270 degree panaromic view of the living garden sanctuary.

Seating Capacity:
Theater 80 pax
Classroom 40 pax
Banquet 100 pax
Boardroom 24 pax

Facilities:
Male, female and wheelchair accessible restrooms
Standard PA system with microphone
Projector with screen for rent.
Air-conditioning
Whiteboard & Flipchart
Writing materials
Complimentary WiFi access
Access to Nursing Room & Prayer Room

Food & Beverage:
Lunch and coffee/tea breaks can be ordered in advance.

Packages:
Full Day (9.00am – 5.00pm)
Half Day (9.00am – 1.00pm)

Suitable for meetings, events, workshops, birthdays, celebrations, teambuilding, etc.

For more information our venue, contact sales@entopia.com or +604 888 8078.

General Park Rules

Pets and other living things are not allowed in all areas of the park at all times.

Smoking is strictly not allowed in the park and building (gardens and indoor).

Do not litter. Please use the designated recycled bins in the park.

Visitors shall not disturb any exhibits, animals and insects by any means, including any attempt to handle them unless supervised and allowed by our Nature Activity Personnel.

Do not feed any animals or throw any food into the exhibits or animal enclosure.

Leave the wildlife around you, untouched. Plucking of flowers is prohibited.

Catching of live butterflies and collecting of dead specimens are strictly NOT allowed. Any person found catching or have removed any specimens from the park will be fined. Furthermore, if the person is caught possessing the protected species by DWNP without license, the accused will face a maximum fine of RM50,000 and/or a maximum of 2 years jail sentence.

Any solicitation or third party selling of any items are prohibited within the premises.

Taking any of the organisation’s property are prohibited. Anyone caught and recorded through our CCTV will be prosecuted.

Gambling of any form is prohibited in Entopia.

Dangerous acts such as climbing the cave rocks or any trees is not allowed.

No liability or responsibility is accepted by Entopia for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement of the prohibited activities.

Please adhere to all safety signs in the park.

Tickets are available for purchase only from the ticketing counters. We never sell tickets in the car parks neither do we allow any party or individual or staff to sell tickets on our premises. If you are approached by a member of the public to purchase our tickets we cannot guarantee they are valid for entry and you may be asked to pay again.

Prohibited Items

The following items are prohibited to enter the park:

Remote control flying gadgets such as drones, planes, etc.
Personal vehicles such as segways, roller blades, roller skates, skateboards, wheeled-shoes, etc.
All alcoholic drinks such as beer, wine, whisky, vodka, etc.
Weapons and sharp objects of any kind such as knifes, blades, guns, explosives, etc.
Fireworks and firecrackers of any kind.

Food & Drinks

Any picnic activity, outside food and drinks are not allowed in the park with the exception of those for infants and special needs.

The Tapestree restaurant and Tapestree To-Go provides food and drinks and dining location for all visitors.

Food & Beverage by Tapestree

Restaurant: There are two restaurants, Tapestree Garden, which is located inside Natureland and Tapestree To-Go, at the exit area. Tapestree Garden at Natureland can accommodate 40 guests at any one time. Both restaurants serves asian and western fusion dishes. 

For visitors that are not entering the park, the Tapestree To-Go which is located at the Exit area is accessible. 

Opening Hours:
Tapestree Garden 9:00am to 6:00pm (last order at 5:30pm) daily.
Tapestree To-Go 10:00am to 7:00pm daily.

Outside Food and Drinks: Our restaurants have a STRICTLY NO OUTSIDE FOOD AND DRINKS policy.

Dietary Concerns: For specific dietary concerns or restrictions, information about how our food is prepared and their approximate cost, you may enquire with any of our restaurant staff.

Private Function: The Tapestree Garden caters for private functions for a maximum of 20 pax. Meanwhile, we do have a larger function hall (The Sphere) that can cater for bigger private events. Kindly e-mail any of our Nature Learning crew at learning@entopia.com or call (604) 8888 123 for more information.

Helpful Hints

What to wear:

It’s a tropical sanctuary, wear something light and comfortable for the climate.

There’s a big chance for butterflies to land on you if you wear red, orange or yellow clothing.

Wear comfortable footwear too, the entire Entopia pathway is 1.18km long.

Selfie with a Butterfly: We do not advise that you chase butterflies for selfies. It is also prohibited to hold them by the wings. The best way is to act like a flower. Find a bench to sit or stay put for a while to allow the butterflies to land on you.

Best Time to Visit Natureland: Visit on a good sunny day and early in the morning where most butterflies are on flight.

Safety

Security Checks & CCTV: Our security officers will conduct bag checks at the entrance to ensure a safe and comfortable environment for all visitors.

The park and building is under full CCTV surveillance and security checks and monitoring are done 24 hours. Public activities are recorded for safety and security and other purposes. You are encouraged to read our Privacy Policy before entering the park and we adhere strictly to PDPA laws.

Children: Children must be accompanied by adults or guardians at all times.

Use of Travellator: Wheelchairs and strollers are strictly not allowed on the travellator. Wheelchair users can use the Public Lift service for accessing other levels in the building.

Parents and guardians must accompany their children when using the travellator, and they must ensure their children do not run up and down on the travellator.

Emergency & First Aid

Should the emergency alarm goes off, all visitors are to proceed calmly to the car park area through the nearest exit doors and fire doors. Our Emergency Response Team will assist all visitors for evacuation.

Any accidents should be reported to any of our staff immediately. First Aid assistance and the Automated External Defibrillator (AED) are available through our Information Counter.

The Information Counter is located right after the turnstiles (wristband scanners) upon entering the park.

Visitor Conduct

Clothing: Appropriate clothing is required under the Malaysian Laws. Clothing with obscene language is prohibited.

Games: Visitors or groups conducting games and various fun activities is required to obtain approval from the park management.

Tobacco Use: Please do not smoke or use tobacco products, including e-cigarettes, anywhere except in designated smoking areas outside the building.

Respect: Please be respectful to all visitors and property of the park and building. Unruly, disruptive or offensive behavior and profanity is strictly prohibited and will not be tolerated. Any form of accidents with properties/exhibits/objects should be reported to any of our staff immediately and you will be forgiven however vandalism will be charged under law with cost of damages billed to the perpetrator.

We sincerely appreciate your cooperation. Those who do not comply may be asked to leave the building and may be escorted off park grounds by our security. In addition, non-compliant visitors may lose all visiting privileges.

Videography and Photography

Pre-wedding videos/pictures, Commercial Filming/Photography (Broadcasting, Advertising, Marketing and Publishing in any medium) requires prior discussion, consideration and approval from the management of Entopia prior to the filming/photography date at least 14 days in advance.

An application for media coverage can be downloaded from this page: www.entopia.com/media

Lost & Found and Lockers

Lost and Found Items: All items that are found and handed over, can be claimed at our Information Counter located at the Entrance Foyer.

Lockers: We do not have lockers available but you may leave any non- valuables at our Information Counter located at the Entrance Foyer which is open until 5:30pm.

Please take note that Entopia will not be held responsible for any lost property or item if you decide to leave your items at our counter.

Souvenir Outlet

Our souvenir outlet is conveniently located at the end of your journey. For visitors that do not wish to enter the park, they can be accessed through the Exit area.

Payment Methods: We accept cash, credit or debit cards (Visa, MasterCard and China Union cards)

Foreign Currencies: We accept selected foreign currencies. Exchange rates information are available at the cashier counter.

Operating Hours: Entopia Store is open from 10:00am to 7:00pm daily.

Item Exchange or Refund: All items sold are non-refundable but can be exchanged within seven days from the date of purchase. Items for exchanged must be in their new and original packaging. 

Daily Nature Learning Activities

Our Nature Learning Activities are conducted free of charge for paying visitors but on a first come first serve basis and they are conducted on a schedule.

Some of our Nature Learning Activities are done outdoors and these activities may be performed subject to weather conditions.

All visitors to Entopia must abide to all safety policies and to accept responsibility for their own safety. We will not be help responsible or liable in whatsoever manner for any accidents, loss, damage, injury, illness and/or death suffered or incurred by you, which may arise as a result of your participation.

No reservation is required nor allowed for our daily nature learning activities.

School Groups and other Concession Rates

We do provide concession rates for big school groups. To request the special concession rates, kindly email any of our Nature Learning crew at learning@entopia.com or call (604) 8888 123.

Orphanages/old folks home/ Non-profit organisations (NGO) Discount: Group discounts for 20 pax or more for NGO’s are available by sending us an official letter of request to learning@entopia.com.

If you are looking into sponsoring a group from NGO’s as part of your philanthropic work or CSR you can email us at learning@entopia.com or call (604) 8888 123.

Nature Learning Programmes & Outreach Programmes

We provide learning programmes, workshops, team building activity, special event that are designed for all age groups. 

Click here to view our full list of programmes.

Check out our Youtube channel for team building videos.

To find out more about our programmes, please contact our Nature Learning crew at learning@entopia.com or call (604) 8888 123.

Camping

Camping during a visiting basis is not allowed in Entopia.

However, for camp lovers, we have a Nature Camp programme that can be booked with a minimum of 20 pax. To know more, email any of our Nature Education crew at learning@entopia.com or call (604) 8888 123. For the full list of programmes click here.

Career & Volunteers

Visit our Career page to check out the job opportunities in Entopia.

Job Application Status: You may call (604) 8888 028 or email us at recruitment@entopia.com

Volunteers: You may call (604) 8888 028 or email us at recruitment@entopia.com

Feedback

You may leave us a feedback in various ways, such as:

a. On our website, www.entopia.com/feedback
b. On our Facebook page, www.facebook/myentopia
c. On Tripadvisor or any other travel websites.
d. Drop us an email at social@entopia.com
e. During your visit, you may fill-in our printed feedback form at the Information Counter.

Contacting Us

Location:
Entopia is located at 830, Jalan Teluk Bahang, Teluk Bahang, Penang.

General Inquiries:
For general inquiries during office hours, you may call (604) 8888 111 and email info@entopia.com

Sales and Marketing:
(604) 8888 078
social@entopia.com
sales@entopia.com

Membership Packages, Friends of Entopia:
(604) 8888 080
friends@entopia.com

Education Programmes, Nature Learning Programmes:
(604) 8888 123
learning@entopia.com

Daily Park Activities, Nature Learning Activities:
(604) 8888 130
activities@entopia.com

Ticketing/Travel Agents/Tour Guides:
(604) 8888 080
reservation@entopia.com

Human Resources:
(604) 8888 028
recruitment@entopia.com